TLC Compliance Program

FLEETS · BASES · OPERATORS

Build a stronger TLC compliance system.

Reduce violations, improve driver accountability, and protect operational performance with structured compliance support — built specifically for NYC TLC operators.

Open summonses

Track every active case in one view.

Hearings this week

No hearing should ever be missed.

Repeat-violation rate

Identify patterns by driver and vehicle.

Avg. cost per violation

Quantify what compliance is costing you.

01 / Why It Matters

Compliance is an operations lever.

Every TLC violation is a leak in your operation — direct fines, lost revenue from idle vehicles, administrative time, and brand risk. For a 20-vehicle fleet, even a modest reduction in repeat violations can translate to tens of thousands of dollars per year. For larger fleets, the numbers get serious quickly.

A real compliance program is not paperwork for paperwork’s sake. It is a system that turns scattered incidents into clear data, points to root causes, and gives you a small set of high-leverage actions to take this month.

02 / Symptoms

Common fleet compliance issues.

Repeat driver violations

Same drivers, same violations, mounting costs.

Inconsistent onboarding

New hires miss key TLC rules and base policies.

Missed renewals

Lapsed TLC licenses, registrations, and insurance create downtime.

No violation visibility

Operators learn about issues only after the judgment lands.

Manual tracking

Spreadsheets and texts cannot scale past a handful of vehicles.

Reactive culture

Compliance becomes firefighting instead of prevention.

03 / Programs

What's inside the program.

Driver Education

Practical TLC rule training, refusal / dispatch best practices, refreshers.

Violation Tracking

Centralized log of summonses, hearings, outcomes, and root causes.

Risk Reduction

Identify recurring patterns and put targeted interventions in place.

Driver Accountability

Clear expectations, fair processes, and documented coaching.

Operational Reporting

Monthly KPIs on violations, costs, and compliance trends.

Administrative Support

We handle the paperwork loops so your team stays in operations.

Operational Workflow

How the program runs each month.

Audit

PHASE 1

Review summonses, renewals, and incidents from the prior period.

Coach

PHASE 2

Targeted driver feedback and refreshers based on real data.

Resolve

PHASE 3

Handle active hearings, judgments, and reinstatements.

Report

PHASE 4

Monthly compliance KPIs delivered to ownership and operations.

04 / Monthly Advisory

Monthly advisory plans.

Most operators do not need a giant consulting engagement — they need a steady hand on compliance every month. Our monthly advisory plans give you a dedicated specialist, structured reporting, and on-demand support when something heats up.

Dedicated compliance specialist
Monthly KPI report and review call
Driver coaching playbooks
Priority response on urgent issues

Fleet support solutions

From 5-vehicle operators to 200+ fleets, we tailor scope, reporting, and pricing to your operation — never a one-size template.

Schedule Consultation

OPERATIONAL UPGRADE

Stop firefighting. Start operating.

Book a compliance consultation. We will audit your current program, quantify the cost of the status quo, and show you the highest-leverage moves for the next 90 days.

Schedule Consultation

FAQ

Compliance Program — FAQs

Who is the TLC compliance program for?

Fleets, bases, leasing operations, and high-volume owner-operators in NYC who want fewer violations and a structured compliance system instead of constant firefighting.

What does a typical engagement look like?

We start with a compliance audit, build a custom plan, and then run monthly advisory cycles: driver education, violation review, KPI reporting, and targeted interventions where data points to recurring issues.

Do you replace our internal team?

No. We work alongside your operations and dispatch team. Most clients keep us as an outside compliance partner that adds structure, expertise, and accountability.

How is pricing structured?

Programs are quoted as flat monthly fees based on fleet size and scope. Pricing is provided after the initial audit so it reflects your actual operation, not a generic tier.

Can you help with one-time issues too?

Yes. We also support fleets on a project basis — for example, post-incident audits, driver training rollouts, or seasonal compliance pushes.

What results should we expect?

Most clients see measurable reductions in repeat violations and lower per-vehicle compliance costs within the first 60–90 days. Results depend on fleet size, baseline, and how aggressively the plan is executed.